POKOU PANTS
Pokou Pants. Ready to ship.
Suggested Cleaning Instructions: Dry clean.
Wearing: Model is 5’7 wearing a size 4.
Fitting Information: Does not stretch.
All orders cannot be canceled and/or refunded once the order is placed. All sale items are final.
- Size Chart
- Returns Policy
- Shipping Policy
The above sizing information is general and can vary depending on body types. If you have any questions about sizing, please contact customer service for further assistance prior to placing your order. Please see size chart here (size chart)
We do not offer cancellations.
We do not offer refunds.
At Lionne Clothing, we value and appreciate every customer. Because your trust is important to us, we want you to be satisfied with your purchase. If you’re not 100% satisfied with your item, reach out to us within 5 consecutive days of delivery receipt and we’ll do our best to work with you. We’ll consider exchanging the unworn and resalable merchandise for another style or size, pending material availability of the garment of your choice. We’ll also take 100% responsibility in the extenuating circumstance of a manufacturing defect.
Prior to returning any items, a return acceptance confirmation email is needed from the LC staff. Do not return any items to LC warehouse without approval.
Email your order number and concern, for review, to CustomerService@LionneClothing.com If your concern is approved via email, please return unworn merchandise for review by following the steps below.
Return Policy:
• We do not offer cancellations. We do not offer refunds. Returns are accepted, at Lionne Clothing’s discretion, within 5 consecutive days of receipt for an exchange consideration or LC credit coupon.
• Returned merchandise should be in the same condition as when you received it, new, unworn, undamaged, saleable, with original tags and packaging (if applicable).
• Upon arrival at the Lionne warehouse, all returned items are inspected. Lionne Clothing reserves the right, at it’s sole discretion, to determine if returned merchandise is in saleable condition. If for any reason merchandise is not in saleable condition, we will not be responsible for shipping returned items back to the customer.
Please note original shipping charges are non-transferable and non-refundable.
All sale items are final.
Returning pre-approved LC Merchandise By Mail:
Customers are solely responsible for returning merchandise within 5 consecutive days of receipt to Lionne Clothing warehouse.
Ship potentially eligible returns prepaid and insured (for your benefit), include a copy of your order number, phone number and email address inside of your package so if applicable, your LC exchange or credit can be easily processed. Ship to:
Lionne Clothing RETURNS
Order #: ___________ (your order number goes here)
112 West 9th Street
Unit #1001
Los Angeles, CA 90015
For added security measures, feel free to email your order number and return tracking number to us at CustomerService@LionneClothing.com
Email Subject: Return Order # (enter your order number)
Please allow up to 10 business days from the time we receive your return for it to be processed. Due to COVID19, processing may be delayed an additional 5 business days.
NON-RETURNABLE:
All sale items are final sale.
All International orders are final sale.
All accessories are final sale.
How long will it take to receive my order?
All orders are processed on weekdays during business hours. Most orders ship out within 7-14 business days after processing, not including weekends or holidays, unless otherwise noted. The LC staff is working safely and diligently to get all shipments out as soon as possible. Due to current world climate, COVID-19, you may experience shipping delays.
Can I pay to rush my order?
We apologize but at this time we do not offer expedited shipping.
Do you offer international shipping?
Yes, we do ship internationally.
What if I need to change my delivery address after I’ve placed my order?
We’re unable to make any changes to your shipping address once your order has been placed. Please be sure all pertinent information is entered correctly prior to finalizing your order, this includes accurate apartment or suite numbers, zip codes, telephone numbers, etc...
What if I received confirmation that my order has shipped, I’ve checked the tracking number status on the carrier’s website but my package has not arrived yet?
We know things happen but unfortunately we aren’t responsible for lost or stolen packages. All customers receive tracking and carrier information which can be used to track your package or to contact the carrier directly to file a claim for a lost or stolen package. Customers are responsible for filing lost or stolen claims with the carrier. Lionne Clothing is not responsible for lost or stolen packages and does not file any claims on behalf of the customer.
What is a pre-order?
At Lionne Clothing, a pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated shipping date is indicated for each pre-order item within the product description.
What if I order an item that is currently available and a pre-order item?
Mixed orders consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees. Don’t worry, we’ll cover the pre-sale shipping fee.
What if I order two different pre-sale items that do not have the same estimated shipping dates?
Orders consisting of pre-order items with different estimated shipping dates: the products will be shipped together on the latest estimated shipping date.
Your credit card will be charged for the full pre-sale retail amount along with any taxes and fees at the time of check-out. You will receive a confirmation email as soon as the pre-sale package is shipped. The purchase of pre-order items can only be made on our website, www.LionneClothing.com.
All pre-sale order inquiries should be directed to CustomerService@LionneClothing.com only. Questions regarding customer pre-orders cannot be answered via social media. If you have any questions regarding pre-orders, please do not hesitate to contact us prior to making your purchase.
Thank you for shopping Lionne Clothing. We appreciate your business!
Size Chart
The above sizing information is general and can vary depending on body types. If you have any questions about sizing, please contact customer service for further assistance prior to placing your order. Please see size chart here (size chart)
Returns Policy
We do not offer cancellations.
We do not offer refunds.
At Lionne Clothing, we value and appreciate every customer. Because your trust is important to us, we want you to be satisfied with your purchase. If you’re not 100% satisfied with your item, reach out to us within 5 consecutive days of delivery receipt and we’ll do our best to work with you. We’ll consider exchanging the unworn and resalable merchandise for another style or size, pending material availability of the garment of your choice. We’ll also take 100% responsibility in the extenuating circumstance of a manufacturing defect.
Prior to returning any items, a return acceptance confirmation email is needed from the LC staff. Do not return any items to LC warehouse without approval.
Email your order number and concern, for review, to CustomerService@LionneClothing.com If your concern is approved via email, please return unworn merchandise for review by following the steps below.
Return Policy:
• We do not offer cancellations. We do not offer refunds. Returns are accepted, at Lionne Clothing’s discretion, within 5 consecutive days of receipt for an exchange consideration or LC credit coupon.
• Returned merchandise should be in the same condition as when you received it, new, unworn, undamaged, saleable, with original tags and packaging (if applicable).
• Upon arrival at the Lionne warehouse, all returned items are inspected. Lionne Clothing reserves the right, at it’s sole discretion, to determine if returned merchandise is in saleable condition. If for any reason merchandise is not in saleable condition, we will not be responsible for shipping returned items back to the customer.
Please note original shipping charges are non-transferable and non-refundable.
All sale items are final.
Returning pre-approved LC Merchandise By Mail:
Customers are solely responsible for returning merchandise within 5 consecutive days of receipt to Lionne Clothing warehouse.
Ship potentially eligible returns prepaid and insured (for your benefit), include a copy of your order number, phone number and email address inside of your package so if applicable, your LC exchange or credit can be easily processed. Ship to:
Lionne Clothing RETURNS
Order #: ___________ (your order number goes here)
112 West 9th Street
Unit #1001
Los Angeles, CA 90015
For added security measures, feel free to email your order number and return tracking number to us at CustomerService@LionneClothing.com
Email Subject: Return Order # (enter your order number)
Please allow up to 10 business days from the time we receive your return for it to be processed. Due to COVID19, processing may be delayed an additional 5 business days.
NON-RETURNABLE:
All sale items are final sale.
All International orders are final sale.
All accessories are final sale.
Shipping Policy
How long will it take to receive my order?
All orders are processed on weekdays during business hours. Most orders ship out within 7-14 business days after processing, not including weekends or holidays, unless otherwise noted. The LC staff is working safely and diligently to get all shipments out as soon as possible. Due to current world climate, COVID-19, you may experience shipping delays.
Can I pay to rush my order?
We apologize but at this time we do not offer expedited shipping.
Do you offer international shipping?
Yes, we do ship internationally.
What if I need to change my delivery address after I’ve placed my order?
We’re unable to make any changes to your shipping address once your order has been placed. Please be sure all pertinent information is entered correctly prior to finalizing your order, this includes accurate apartment or suite numbers, zip codes, telephone numbers, etc...
What if I received confirmation that my order has shipped, I’ve checked the tracking number status on the carrier’s website but my package has not arrived yet?
We know things happen but unfortunately we aren’t responsible for lost or stolen packages. All customers receive tracking and carrier information which can be used to track your package or to contact the carrier directly to file a claim for a lost or stolen package. Customers are responsible for filing lost or stolen claims with the carrier. Lionne Clothing is not responsible for lost or stolen packages and does not file any claims on behalf of the customer.
What is a pre-order?
At Lionne Clothing, a pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated shipping date is indicated for each pre-order item within the product description.
What if I order an item that is currently available and a pre-order item?
Mixed orders consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees. Don’t worry, we’ll cover the pre-sale shipping fee.
What if I order two different pre-sale items that do not have the same estimated shipping dates?
Orders consisting of pre-order items with different estimated shipping dates: the products will be shipped together on the latest estimated shipping date.
Your credit card will be charged for the full pre-sale retail amount along with any taxes and fees at the time of check-out. You will receive a confirmation email as soon as the pre-sale package is shipped. The purchase of pre-order items can only be made on our website, www.LionneClothing.com.
All pre-sale order inquiries should be directed to CustomerService@LionneClothing.com only. Questions regarding customer pre-orders cannot be answered via social media. If you have any questions regarding pre-orders, please do not hesitate to contact us prior to making your purchase.
Thank you for shopping Lionne Clothing. We appreciate your business!
